“Extraordinary Customer Service” by JM Enage, edited by Thomas Hauck
Congratulations to my valued client JM Enage on the publication of his new book “Extraordinary Customer Service: Beyond the Extra Mile in Loyalty Marketing,” which I was honored to edit. This concise volume reveals the secrets of total customer satisfaction, … Continue reading
“No Room for Shaky Hands” by Hugo Van Cleynenbreugel, MD, edited by Thomas Hauck
Congratulations to my client Dr. Hugo Van Cleynenbreugel on the publication of his new book “No Room for Shaky Hands: How You Can Take Your Surgical Performance to the Highest Levels,” which I had the honor to edit. This smartly … Continue reading
“Waiternomics” by Martin J. Fischer, edited by Thomas Hauck
Congratulations to my client Martin J. Fischer, who has just published his transformative self-help book, “Waiternomics: The Ultimate Guide to Escaping the Employee Trap.” A former Las Vegas waiter (he tells me that his Vegas stories could fill a separate … Continue reading
My Kevin Lone Novels and the Epistolary Format – Comment by Author Thomas Hauck
For the past few years I’ve been working on a series of spy thrillers. The protagonist is a covert agent named Kevin Lone, who works for a quasi-secret Beltway firm called Mars Risk Management (MRM). I’m currently seeking a publisher … Continue reading